Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-plumbing-services.vibereports.co.uk (hereinafter referred to as “the Company” or “we”). We prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and management of your information in alignment with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountability of Data Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services linked from our site, as they have their own privacy policies governing user data.

Processing Activities

This Privacy Policy is designed to cover various scenarios:

  1. Using Our Services: When you access and utilize our applications and services as an authorized user, we collect and process data necessary for service provision.
  2. Visiting Our Websites: Your interaction with our websites linked to this policy may result in the collection of certain information, such as web browser type, IP address, and pages visited.
  3. Communications: We may contact you via emails, calls, or texts for various purposes, including newsletters, promotional offers, customer support, or service updates.

Personal Data Collection

We collect a range of personal data, which can be categorized as:

  • Account Information: Details associated with your user account, such as usernames, passwords (hashed and salted), and profile settings.
  • Payment Information: Transaction records, payment method details, and billing addresses for processing purchases or services.
  • Financial Information: Bank account information, credit card numbers (partially masked), and financial transaction history (encrypted).
  • Purchase Information: Items purchased, quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and mobile app usage data.
  • Location Data: GPS coordinates or other location-based services when you interact with our apps or websites.
  • Feedback: Reviews, ratings, comments, and suggestions provided by users to improve our services.
  • Social Media Information: User profiles, posts, and interactions from social media platforms (when you choose to connect them to your account).
  • Product Information: Details about products or services you show interest in, including viewing history and product preferences.

We collect this data through direct user input, tracking technologies (like cookies), and third-party data providers, ensuring compliance with data protection regulations.

Cookies

Cookies are small text files stored on your device to enhance user experience and enable essential functions:

  • Strictly Necessary Cookies: Crucial for navigating our websites, maintaining user sessions, and providing basic functionality.
  • Preference Cookies: Remembering user preferences, such as language settings or display options.
  • Analytics Cookies: Used by analytics providers to collect aggregated data about website usage, helping us improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for collection, including:

  • Processing transactions and providing requested services.
  • Maintaining secure records for legal compliance and audit trails.
  • Personalizing user experiences and improving our products/services.

Once the retention period expires or when the purpose is no longer relevant, we delete or anonymize the data to ensure privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing industry-standard encryption protocols for secure communication.
  • Engaging trusted third-party processing partners who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally designed for or targeted at children, and we do not knowingly collect personal information from them.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure (right to be forgotten).
  • Restriction or object to the processing of your data.
  • Data portability, allowing you to move or copy your data easily.
  • Right to withdraw consent at any time.
  • Non-discrimination for exercising your data rights.

To exercise these rights, please contact our dedicated privacy team through the channels provided below. We will respond within legally prescribed timelines.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any significant modifications will be notified on our website with updated effective dates.

Contact Information

For any questions, comments, requests for access or deletion of data, or if you wish to exercise your rights as outlined above, please contact us: